If you are on the TripTrak Home page you will see a "Shop Now" link which will take you directly to our Shop page where you can rent or purchase our products. You can also learn more about our available Plans & Services located in the top navigation menu. Within this section you can select the product category you are interested in viewing. Or you can simply search for a specific item by using the SEARCH box located in the upper right-hand corner of every page of Trip-Trak.com.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, go to your shopping cart and click on the Remove item option. Once you have all the items you wish to purchase, click the "Update Shopping Cart" button followed by the "Proceed to Checkout" button.

To place a product in your shopping cart, select the item, and then click the "Rent", "Purchase" or "Add to Cart" button on the product detail page. By clicking the shopping cart icon in the upper right-hand corner of your screen, you may view your shopping cart at any time. This allows you to add, change or delete items whenever you like.

Please note: An e-mail address is required to place an order online. If you do not have an e-mail address, you can place your order with one of our customer service representatives at 1-800-AAA-1008, option 3, between 9AM - 5PM EST, Monday - Saturday.

To maintain the safety of your personal information, we have implemented a variety of security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. When you place an order or access your personal information, we offer the use of a secure server. All of your personal information, including credit card number, name, and address, is transmitted via Secure Socket Layer (SSL) technology -- the industry standard for secure online transactions -- and then encrypted into our databases, only to be accessed as stated above.

If you would rather not shop online, you can place your order over the phone by contacting customer service at 1-800-AAA-1008, option 3. Our representatives are standing by 9AM - 5PM EST, Monday - Saturday.

Click the "My Cart" link at the top right-hand side of our site to view the orders that are currently in your shopping cart. You can change the quantities of your current selections or remove them from your cart to cancel an order. You can also make changes during Checkout in the Order Review process by clicking "Edit an Item" at the bottom left-hand corner of the page. Please note that once an order has begun processing or has shipped the order is no longer editable.

Click the "My Account" link at the top right-hand side of our site to track your order status. Review your Account Dashboard to ensure that all of the items in your order have shipped already. If your packages each show a status of "Delivered", please contact customer service for assistance.

Please review the package contents and contact customer service at 1-800-AAA-1008, option 3. Our representatives are standing by 9AM - 5PM EST, Monday - Saturday.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

The Trip-Trak.com team processes orders on weekdays (Monday through Friday, excluding holidays). Packages ship from our distribution center in Worthington, Ohio.

Currently, we can ship Trip-Trak.com packages within the 50 United States and Canada. Unfortunately, we cannot ship packages to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), Post Office boxes, or to other international addresses.

If you would like to have your order shipped to an APO or FPO address, please call customer service at 1-800-AAA-1008, option 3, between 9AM - 5PM EST, Monday - Saturday.

1st Class: Ships via USPS and arrives within 3-5 business days, FREE of charge
Priority Mail: Ships via USPS and arrives 2nd Day, $5
Express Mail: Ships via USPS Next Day, $10

All orders will be shipped shortly after we receive
payment from you.

All Purchase orders will ship within 24-48 hours depending on shipping method chosen.

All Rental orders will be shipped 5 days prior to departure date unless Priority or Express Mail has been selected.

We'll be happy to ship items from one order to multiple addresses. If you need this service, please contact customer service at 1-800-AAA-1008, option 3, between 9AM - 5PM EST, Monday - Saturday.

Yes, to place your APO/FPO order, please call customer service at 1-800-AAA-1008, option 3, between 9AM - 5PM EST, Monday - Saturday.

We currently ship to the U.S. and Canada.

Click the "My Account" link at the top right-hand side of our site. Your order status can be found within your Account Dashboard or by clicking "My Orders" in the left navigation column.

Click the "My Account" link at the top right-hand side of our site. You can track the status of your order by viewing your Account Dashboard or by clicking "My Orders" in the left navigation column.

Click the "My Account" link at the top right-hand side of our site to track your order status. Review your Account Dashboard to ensure that all of the items in your order have shipped already. If your packages each show a status of "Delivered", please contact customer service at 1-800-AAA-1008, option 3, between 9AM - 5PM EST, Monday - Saturday.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Please call 1-800-AAA-1008, option 3, to speak with a representative between 9AM - 5PM EST, Monday - Saturday.

Within the first 30 days: If you have purchased a product online, over the phone or from a AAA or other authorized retail store, please call 1-800-AAA-1008, option 3, to speak with a customer service representative. You must obtain a RMA (Return Merchandise Authorization) within 30 days of the purchase date and the product must be returned in its original packaging.

Please return product to the following address:

TripTrak Attn: Returns Department 90 East Wilson Bridge Road Worthington, Ohio, 43085

Defective product: If you have purchased a defective product, please call 1-800-AAA-1008, option 3, to speak with a customer service representative. You must obtain a RMA (Return Merchandise Authorization) within 12 months of the purchase date and the product must be returned in its original packaging.

Please return the defective product to the following address:

TripTrak Attn: Replacement Plan Department 90 East Wilson Bridge Road Worthington, Ohio, 43085

To receive a replacement product, please request a new one from customer service.

Damaged product: If you have purchased a product along with a replacement plan, and your product has been damaged, please call 1-800-AAA-1008, option 3, to speak with a customer service representative. You must obtain a RMA (Return Merchandise Authorization) within 24 months of the purchase date and the damaged product must be returned in its original packaging.

Please return the damaged product to the following address:

TripTrak Attn: Defective Product Department 90 East Wilson Bridge Road Worthington, Ohio, 43085

To receive a replacement product, please request a new one from customer service.

Post the rental period: Please insert all original product contents into the enclosed pre-paid envelope initially sent with the rental package. We will take care of the rest.

Defective product: If you have rented a defective product, please customer service immediately at 1-800-AAA-1008, option 3.

Damaged product: If you have rented a product that has been damaged, please customer service immediately at 1-800-AAA-1008, option 3.

1. 1. Click the "My Account" link at the top right side of our site.
2. 2. Click "Create an Account" under the New Customers section.
3. 3. Complete the Personal and Login Information sections.
4. 4. Click "Submit".

Your personal Account Dashboard will be created and you
will have the ability to view a snapshot of your recent account activity and update your account information at any time.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy
for more information.

Click the "My Account" link at the top right-hand side of our site. Within the Account Dashboard, you can edit your Account Information as needed.

Click the "My Account" link at the top right-hand side of our site. Within the Sign In box located on the left-hand side, you will see a "Forgot Your Password?" link at the bottom. Click that link, enter your email address and a new password will be emailed to you.

To make activation easy, all you have to do is call 1-800-AAA-1008, option 3. One of our customer service representatives will take care of everything for you and answer any questions you may have.

Prior to calling, please power ON your TripTrak and use the USB Wall Charger to fully charge before starting the activation process, that way we can ensure your TripTrak is working as designed. In addition, please have the information listed below ready before calling to activate your TripTrak (per device):

Required Activation Information

• Primary account holder's name
• TripTrak (Device) ID Number (located on the bottom of the package)
• Unit Owner's Name and Primary Locator Use (Roadside Assistance or Child and Adult Locate)
• Primary SOS Phone Number (phone number you would like us to call when the SOS button is pressed)
• Secondary SOS phone number (secondary phone number you would like us to call when the SOS button is pressed)
• Email address
• SMS Number (text message - cellular phone number)
• Emergency Protocol should a child or adult go missing (we will call up to 3 phone numbers as well as email and SMS (text) location information)

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

TripTrak Corporation offers the following Product Warranty on the Device. TripTrak warrants that its Products are free from material defects and faulty workmanship for a period of twelve (12) months from the date of purchase or during the rental period. TripTrak will repair or replace, at its option, any Product that breaches this warranty during said period. This warranty does not cover and is void with respect to:

• Products which have been improperly installed, repaired, or modified;
• Products which have been subjected to abuse, misuse, physical damage, exposure to fire, water or excessive moisture or dampness;
• Products which have been opened, repaired, modified or altered by anyone other than TripTrak's authorized service center;
• Products on which the serial number has been removed, altered, or rendered illegible; or
• Products that are operated outside the limits of the technical specifications of the product.

Repair and/or replacement of TripTrak Product will be performed through TripTrak's Return Material Authorization (RMA) procedure. The customer is required to contact TripTrak customer service at 1-800-AAA-1008, option 3, to obtain approval and procedure for returning any product under warranty.

Should your TripTrak not function properly after the warranty period has expired, please contact TripTrak customer service at 1-800-AAA-1008, option 3.

We accept several forms of payment including American Express, Visa, MasterCard and Discover credit cards (that have been issued in the U.S. or Canada*). We also accept Visa and MasterCard debit cards (that have been issued in the U.S. or Canada*).

*Trip-Trak.com accepts credit and debit card accounts issued by a U.S. or Canadian bank or financial institution and billed to an address within the 50 states or any of the Canadian provinces.

You only have to pay sales tax if you are located in the
state of Ohio.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Click the "My Account" link at the top right-hand side of our site. Your recent order information can be found within your Account Dashboard or by clicking "My Orders" in the left navigation column. Under Recent Orders, click "View Order" and you will see a copy of your invoice. You can print a copy of this sheet by clicking the "Print Order" button located in top right-hand corner.

Click the "My Account" link at the top right-hand side of our site. Your recent order information can be found within your Account Dashboard or by clicking "My Orders" in the left navigation column. Under My Orders, click "Review Order" and you will see a breakdown of the charges associated with an order. You can compare this information with your financial records. If you still have further questions, please contact customer service at 1-800-AAA-1008, option 3.

Credits usually take 7-10 business days from the time we receive your item(s).

To find the product(s) you're looking for, you may use the navigation menus on the top, left & bottom of our website. Or you can type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service at 1-800-AAA-1008, option 3, for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service at 1-800-AAA-1008, option 3, for assistance.

Click the "Contact Us" link located at the very top right-hand corner of our site. There you will find our phone number or email address to ask any questions or get technical support.